Returns policy
Returns & Refunds
Because our products are intended for injection or oral consumption, Thai Anabolics does not accept voluntary returns or exchanges after an order has been dispatched. Once a product leaves our custody, its storage, handling, tamper status and chain of custody can no longer be independently verified.
No change-of-mind returns
Dispatched products cannot be returned or exchanged.
Company errors are covered
Incorrect, missing or materially damaged orders are reviewed.
Evidence is required
Report order problems promptly with clear photographs.
Returned items cannot be safely restocked or resold.
Storage and handling cannot be verified after dispatch.
Thai Anabolics remains responsible for verified fulfilment errors.
Our Returns Policy
All customers should review this policy before ordering. The rules apply to products delivered within Thailand and, where relevant, to approved international orders.
After dispatch
No Voluntary Returns or Exchanges
Once an order has been dispatched, Thai Anabolics does not accept returns or exchanges for buyer preference, ordering mistakes or a change of mind.
This applies even when:
- The outer packaging appears unopened
- The customer selected the wrong product or strength
- The customer no longer wants or needs the order
- A lower price is later found elsewhere
- The product was not used
- The customer expected a different personal result
Why unopened products are included
An intact-looking box or seal does not allow us to verify temperature exposure, storage conditions, handling, substitution or tampering after the parcel left our custody.
Verified fulfilment problems
When Thai Anabolics Will Provide a Remedy
We will investigate and provide an appropriate remedy when reliable evidence shows that Thai Anabolics or the shipping process caused a genuine order problem.
Eligible issues may include:
- The wrong product was sent
- The wrong strength or quantity was sent
- A paid item was missing from the parcel
- The parcel or product arrived materially damaged
- The product received was materially different from the confirmed order
- An order was cancelled and accepted before dispatch
- A remedy is required under applicable law
Preferred remedy
Where a claim is approved, the normal remedy is a replacement with the correct product. A refund may be issued when replacement is unavailable or is not the appropriate resolution.
Why Returned Products Cannot Be Resold
This policy protects product integrity and prevents an item with an unknown storage or handling history from being supplied to another customer.
Storage
Temperature, light exposure and storage conditions cannot be confirmed.
Handling
How the product was transported or handled cannot be independently verified.
Tampering
External packaging alone cannot establish that contents were never altered.
Traceability
Continuous chain of custody ends when the parcel is transferred for delivery.
Returned stock is not placed back into inventory
Products that have left our custody are not accepted for restocking or resale. This restriction applies whether the customer states that the product was opened or remained unopened.
How to Report an Order Problem
Contact Thai Anabolics as soon as possible after delivery. For efficient investigation, report visible fulfilment or shipping problems within 48 hours of receiving the parcel.
Do not use the product
Keep the product, parcel and all packaging in the condition received while the issue is reviewed.
Photograph the parcel
Take clear photographs of the shipping label, unopened package and any external damage.
Photograph all contents
Show every item received, including labels, strengths, quantities, seals and batch numbers.
Send the claim details
Provide the order number, tracking number, photographs and a clear explanation of the problem.
The 48-hour period supports investigation
Customers should report delivery problems promptly so packaging, tracking and fulfilment records can be reviewed. This reporting request does not remove any right or remedy that cannot legally be excluded.
Evidence Required for a Claim
A complete claim allows us to compare the parcel received with the order, packing and carrier records.
Order information
- Order number
- Customer name
- Delivery address
- Tracking number
Product evidence
- Product name and strength
- Quantity received
- Batch or lot number
- Clear photographs of all labels
Package evidence
- Shipping label
- Outer parcel
- Seals and internal packaging
- Visible damage from multiple angles
Claims That Are Not Eligible
The following circumstances do not qualify for a return, exchange, replacement or refund unless applicable law requires otherwise.
Eligible for review
- Wrong product, strength or quantity sent
- Verified missing item
- Material shipping damage
- Material difference from the confirmed order
- Accepted cancellation before dispatch
Not eligible
- Change of mind after dispatch
- Customer ordered the wrong item
- Product was opened, used or partly used
- Personal preference or dissatisfaction with results
- Failure to follow storage information
- Damage occurring after delivery
- Unverified claims without supporting evidence
- Price changes or lower prices found elsewhere
Order Cancellations
A cancellation request must be submitted before the order is dispatched. A request is not confirmed until Thai Anabolics has acknowledged and accepted it.
- Contact us immediately after ordering
- Include the order number and customer name
- Do not assume that a message automatically stops dispatch
- Once dispatched, the no-return policy applies
Where an accepted pre-dispatch cancellation qualifies for a refund, payment-processing or transfer charges that cannot be recovered may be deducted where permitted.
Refused and Undeliverable Parcels
Customers are responsible for providing a complete, accurate delivery address and a working telephone number.
A parcel that is refused, unclaimed or undeliverable because of incorrect customer information is not treated as a voluntary return. Because the product has left our custody, it cannot automatically be restocked or refunded.
Any reshipment or other resolution will be reviewed individually and may require payment of additional delivery costs.
Damaged Parcels and Product Concerns
Do not use a product that appears materially damaged, unsealed, incorrectly labelled, contaminated or inconsistent with the confirmed order.
Before opening
Photograph the shipping label and every side of the parcel before opening it further.
Preserve all packaging
Keep the outer parcel, internal protection, seals, labels and affected product until the claim is resolved.
Contact us promptly
Send the evidence before using, discarding, altering or returning any part of the shipment.
Do not send products back without authorization
Thai Anabolics may not require a physical return for health-sensitive products. Do not mail or deliver a product back unless written return instructions have been provided.
Selected destinations
International Orders
International shipping is available only to selected countries and must be confirmed before ordering.
Customers are responsible for checking local import requirements, product restrictions, duties, taxes and customs procedures. Delays, refusal, seizure or destruction by customs or another authority do not automatically qualify for a refund or replacement where Thai Anabolics dispatched the order correctly.
An international claim remains eligible for review when the wrong product was sent, a paid item was missing or another verified fulfilment error was caused by Thai Anabolics.
Approved Remedies
Thai Anabolics determines the appropriate remedy after reviewing the order, photographs, tracking information, stock availability and fulfilment records.
Replacement
The correct or undamaged product is sent without an additional standard shipping charge.
Store credit
Credit may be offered when agreed as an appropriate and practical resolution.
Refund
A refund may be issued when replacement is unavailable, unsuitable or legally required.
Refund processing
Approved refunds are normally returned through the original payment route where reasonably possible. Bank, transfer, currency-conversion or third-party processing times are outside Thai Anabolics’ direct control.
Frequently Asked Questions
Answers to common questions about returns, exchanges, incorrect orders and approved remedies.
Can I return an unopened product?
No. Once a product has been dispatched, Thai Anabolics cannot verify its complete storage, handling and tamper history. It therefore cannot be accepted for restocking or resale.
Can I exchange a product that I ordered by mistake?
No. Customers are responsible for checking the product, strength and quantity before completing the order. Voluntary exchanges are not available after dispatch.
What happens if Thai Anabolics sends the wrong product?
Contact us promptly with the order number and clear photographs of the parcel, shipping label and products received. Once verified, we will arrange an appropriate replacement or refund.
What happens if an item is missing?
Send photographs of the parcel, shipping label, packaging and every item received. We will compare the claim with the order and fulfilment records.
What should I do if the parcel arrives damaged?
Photograph the parcel before disposing of any packaging. Keep the shipping label, box, internal packaging and affected products while the claim is reviewed.
How quickly should I report a problem?
Report visible order or shipping problems as soon as possible, preferably within 48 hours of delivery, so the relevant records and packaging can be reviewed promptly.
Will I always receive a refund?
No. The normal remedy for an approved seller error is replacement. A refund may be issued when replacement is unavailable, inappropriate or legally required.
Should I return a product immediately?
No. Do not send a product back without written authorization. Due to the nature of the products, Thai Anabolics may resolve an approved claim without requesting a physical return.
Applicable Consumer Rights
This policy explains Thai Anabolics’ standard commercial process. It does not exclude or restrict any consumer right or remedy that cannot be excluded under applicable law.
Official consumer-protection information in Thailand is available from the
Office of the Consumer Protection Board
.
Contact Thai Anabolics About an Order
Include the order number, tracking number, customer name, photographs and a clear description of the issue.
Policy Review
This policy is reviewed when Thai Anabolics changes its fulfilment process, shipping arrangements, claim requirements or customer-remedy procedures.
Last reviewed: July 2026.